ANALISIS ORGANIZATIONAL CULTURE DAN COMMUNICATION TERHADAP EMPLOYEE ENGAGEMENT MELALUI JOB SATISFACTION PADA KARYAWAN BANK SWASTA DI JAWA TENGAH
DOI:
https://doi.org/10.51903/e-bisnis.v17i2.2122Keywords:
Organizational Culture, Communication, Employee EngagementAbstract
This study investigates the influence of work satisfaction, organizational culture, and communication on employee engagement within private banks in Central Java. The study's population comprised 150 private bank employees in Central Java, categorized as millennials aged 27 to 41, representing the most significant workforce demographic. Utilizing a non-probability sampling strategy through purposive sampling methodology. Data gathering uses a questionnaire method, with each item evaluated using a Likert scale. The study employed the SEM-PLS technique for data analysis, utilizing the SmartPLS 4.1.0.3 tool for data processing. The research findings indicate that communication positively and significantly influences employee engagement and job satisfaction, while organizational culture also positively and significantly affects both employee engagement and job satisfaction. The mediation test revealed that job satisfaction does not mediate substantially the connection between organizational culture and communication about employee engagement in private banks in Central Java.
References
[1] N. Amelia and N. Emilisa, “Pengaruh Antara Organizational Culture, Internal Communication, Job Engagement, Organization Engagement dan Job Satisfaction terhadap Employee Loyalty pada Generazi Y dan Generasi Z,” J. Pendidik. Tambusai, vol. 7, no. 3, pp. 31976–31984, 2023.
[2] H. Wiyanto, M. Akbar, and A. Dharmawan, “The effect of organizational culture and compensation on employee engagement,” AIP Conf. Proc., vol. 2646, no. 03, pp. 147–156, 2023, doi: 10.1063/5.0139651.
[3] H. Humairoh and W. Wardoyo, “Analisis Pengaruh Budaya Organisasi Terhadap Employee Engagement Dengan Kepuasan Kerja Sebagai Variabel Intervening,” J. Manaj., vol. 9, no. 1, pp. 1–21, 2017, doi: 10.31937/manajemen.v9i1.594.
[4] A. Ahmad and A. M. Aldakhil, “Employee Engagement and Strategic Communication in Saudi Arabian Banks,” Innov. Vis. 2020 Sustain. growth, Entrep. Econ. Dev. - Proc. 19th Int. Bus. Inf. Manag. Assoc. Conf., vol. 2, pp. 1065–1076, 2012, doi: 10.5171/2012.383929.
[5] D. Ratnasari, A. Mohyi, and S. Nurhasanah, “The Effect of Organizational Communication and Organizational Justice on Employee Job Satisfaction at Kapal Garden Hotel Malang,” Jamanika (Jurnal Manaj. Bisnis dan Kewirausahaan), vol. 1, no. 4, pp. 267–274, 2021, doi: 10.22219/jamanika.v1i4.19411.
[6] V. A. Srimulyani and Y. B. Hermanto, “Organizational culture as a mediator of credible leadership influence on work engagement: empirical studies in private hospitals in East Java, Indonesia,” Humanit. Soc. Sci. Commun., vol. 9, no. 1, 2022, doi: 10.1057/s41599-022-01289-z.
[7] R. Ramadhi, K. Sarianti, and Y. Desti, “Mediation Job Satisfaction: Transformational Leadership, Internal Communication and Organizational Culture to Increase Employee Engagement,” J. Bus. Manag. Econ. Dev., vol. 1, no. 02, 2023, doi: 10.59653/jbmed.v1i02.138.
[8] D. N. C. Arta, T. S. Wibowo, P. A. Cakranegara, M. Hadi, and A. N. Zaroni, “Analysis of Communication and Compensation on Employee Job Satisfaction,” Quant. Econ. Manag. Stud., vol. 3, no. 5, pp. 825–833, 2022, doi: 10.35877/454ri.qems1222.
[9] A. N. Ploscaru, C. C. Rotea, S. Dumitriu, and I. Georgescu, “Evaluating the Effects of HRM Practices on Employee Engagement and Organizational Culture,” in BASIQ 2023 International Conference, 2023, pp. 68–73. doi: 10.24818/basiq/2023/09/034.
[10] A. E. Selase, X. Lu, and E. S. E. Abla, “How Organizational Culture Affects Employee(s) Work Engagement in the Insurance Industries in Ghana: An Ambidextrous Approach [AAA],” J. Manag. Strateg., vol. 9, no. 4, p. 22, 2018, doi: 10.5430/jms.v9n4p22.
[11] R. D. P. Christianto, “The Influence of Servant Leadership and Employee Compensation on Employee Engagement Through Employee Job Satisfaction as an Intervening Variable at PT Indonesia Power Suralaya Power Generation Unit,” J. Bus. Behav. Entrep., vol. 5, no. 2, pp. 118–128, 2022, doi: 10.21009/jobbe.005.2.14.
[12] E. Lee and I. Jang, “Nurses’ Fatigue, Job Stress, Organizational Culture, and Turnover Intention: A Culture–Work–Health Model,” West. J. Nurs. Res., vol. 42, no. 2, pp. 108–116, 2020, doi: 10.1177/0193945919839189.
[13] M. I. Nasution, M. Syahlina, A. Hou, D. Tambunan, and S. Chaniago, “the Influence of Communication and Organizational Culture on Job Satisfaction At Pt. Mitra Agung,” Int. J. Accounting, Manag. Econ. Soc. Sci., vol. 1, no. 3, pp. 186–197, 2023, doi: 10.61990/ijamesc.v1i3.30.
[14] F. Lombongadil and Masydzulhak Djamil, “The Influence of Organizational Culture and Work Environment on Employee Engagement Through Employee Resilience as Intervening Variable (Study on Strategic Management and Governance-Bank Indonesia),” Dinasti Int. J. Manag. Sci., vol. 4, no. 6, pp. 1125–1134, 2023, doi: 10.31933/dijms.v4i6.1945.
[15] A. Siswanto, “The Influence of Organizational Culture on Employee Engagement: The Role of Organizational Commitment As An Intervening Variable,” Greenation Int. J. Tour. Manag., vol. 1, no. 2, pp. 171–183, 2023, doi: 10.38035/gijtm.v1i2.46.
[16] A. Behl, V. Pereira, N. Jayawardena, A. Nigam, and S. Mangla, “Gamification as an innovation: A tool to improve organizational marketing performance and sustainability of international firms,” Int. Mark. Rev., vol. 41, no. 1, pp. 107–137, 2023.
[17] M. P. M. Chong, Y. Shang, M. Richards, and X. Zhu, “Two sides of the same coin? Leadership and organizational culture,” Leadersh. Organ. Dev. J., vol. 39, no. 8, pp. 975–994, 2018.
[18] K. Nam and S. Park, “Factors influencing job performance: organizational learning culture, cultural intelligence, and transformational leadership,” Perform. Improv. Q., vol. 32, no. 2, pp. 137–158, 2019.
[19] A. K. Nuzuli, “Faktor Penghambat dan Pendukung Komunikasi antara Guru dan Siswa Tuna Rungu di SLBN Kota Sungai Penuh,” J. Komun., vol. 14, no. 1, pp. 49–58, 2023.
[20] Z. F. Nurhadi and A. W. Kurniawan, “Kajian Tentang Efektivitas Pesan Dalam Komunikasi,” J. Komun. Univ. Garut Has. Pemikir. dan Penelit., vol. 3, no. 1, pp. 90–95, 2018.
[21] S. Faturrahman and A. Yuniawan, “The Influence of Organizational Culture, and Work Motivation on Employee Performance with Job Satisfaction as an Intervening Variable,” J. Bisnis Strateg., vol. 32, no. 2, pp. 31–44, 2023.
[22] F. Aji and A. N. Wijaya, “Employee Engagement: a Literature Review,” Psikologia J. Pemikir. dan Penelit. Psikol., vol. 18, no. 2, pp. 148–163, 2023.
[23] C. C. Sinambow, V. P. K. Lengkong, and R. N. Taroreh, “Identifikasi Faktor-Faktor Kepuasan Kerja Berdasarkan Hasil-Hasil Riset Pada Jurnal EMBA FEB-Unsrat,” J. EMBA J. Ris. Ekon. Manajemen, Bisnis dan Akunt., vol. 10, no. 3, pp. 80–87, 2022.
[24] R. Sukistianingsih, “Pengaruh Perceived Organizational Support, Job Satisfaction, dan Organizational Commitment terhadap Intention to Stay Pada Industri Ritel Di Jakarta.” UNIVERSITAS NEGERI JAKARTA, 2023.
[25] S. Efendi, Metode Penelitian Survei. Jakarta, 2014.
[26] I. Ghozali and H. Latan, “Partial Least Squares Konsep, Teknik dan Aplikasi Menggunakan Program Smartpls 3.0 Untuk Penelitian Empiris,” Semarang: Badan Penerbit UNDIP, vol. 4, no. 1, 2015.
[27] I. Ghozali, Aplikasi Analisis Multivariate dengan Program IBM SPSS 26, Edisi Ke-1. Semarang: Badan Penerbit Universitas Dipenogoro, 2021.
[28] J. Henseler, C. M. Ringle, and M. Sarstedt, “A New Criterion for Assessing Discriminant Validity in Variance-Based Structural Equation Modeling,” J. Acad. Mark. Sci., vol. 43, pp. 115–135, 2015.
[29] M. Sarstedt, C. M. Ringle, and J. F. Hair, “Partial Least Squares Structural Equation Modeling,” in Handbook of market research, Springer, 2021, pp. 587–632.
[30] R. K. A. Widyaswendra, “Pengaruh Organizational Culture Terhadap Employee Engagement Dengan Job Satisfaction Sebagai Variable Intervening pada Karyawan PT Pelindo III (Persero),” Bus. Financ. J., vol. 5, no. 1, 2020.
[31] S. V. Delarosa and W. Winarno, “The Influence of Organizational Culture and Teamwork on Employee Engagement: The Role of Achievement Motivation as Mediation (Study on The Badan Pertanahan Nasional Klaten),” Indik. J. Ilm. Manaj. dan Bisnis, vol. 8, no. 2, pp. 51–60, 2023, doi: 10.54099/ijmba.v2i2.646.
[32] D. M. Febriani and G. B. Yancey, “The Effect of Integration Approaches and Human Resources Initiatives on Changes in Organizational Culture and Employee Attitudes During A Merger,” Psychol. J., vol. 22, no. 2, p. 108, 2019.
[33] S. Pawirosumarto, P. K. Sarjana, and R. Gunawan, “The Effect of Work Environment, Leadership Style, and Organizational Culture Towards Job Satisfaction And Its Implication Towards Employee Performance in Parador Hotels and Resorts, Indonesia,” Int. J. Law Manag., vol. 59, no. 6, pp. 1337–1358, 2017, doi: 10.1108/IJLMA-10-2016-0085.
[34] H. Hambali, Z. Zainuddin, and D. Darwin, “The Influence of Self-Determination, Organizational Culture, Work Motivation, and Job Satisfaction on the Performance of Principals of State Primary School in Aceh Besar District, Aceh,” Int. J. Educ. Vocat. Stud., vol. 2, no. 12, 2020.
[35] M. Al-Sada, B. Al-Esmael, and M. N. Faisal, “Influence of Organizational Culture and Leadership Style on Employee Satisfaction, Commitment and Motivation in The Educational Sector in Qatar,” EuroMed J. Bus., vol. 12, no. 2, pp. 163–188, 2017.
[36] M. L. C. Batugal, “Organizational Culture, Commitment and Job Satisfaction of Faculty in Private-Sectarian Higher Education Institutions (HEIs).,” World J. Educ., vol. 9, no. 2, pp. 123–135, 2019.
[37] N. Sofiyanti and N. Najmudin, “The Effect of Leadership Style, Organizational Culture and Compensation on Employee Engagement at Garment Companies in Bandung,” West Sci. Bus. Manag., vol. 1, no. 03, pp. 147–156, 2023.
[38] H. Hasan, “Effect of Organizational Culture on Organizational Learning, Employee Engagement, and Employee Performance: Study of Banking Employees in Indonesia,” Probl. Perspect. Manag., vol. 21, no. 3, 2023.
[39] H. M. S. Manjaree and G. A. A. Shakyara, “Do Organizational Cultural Factors Still Affect Employee Engagement? A Study of Two Apparel Companies in Sri Lanka Amidst Economic Instability,” Int. J. Prof. Bus. Rev., vol. 8, no. 11, pp. e03664–e03664, 2023.
[40] H. Prasetyo, N. Malik, and A. Mohyi, “The Role of Job Satisfaction as a Mediator: Exploring the Impact of Communication Quality and Principal Conflict Management on Teacher Performance,” Bus. Innov. Manag. Entrep. J., vol. 2, no. 02, pp. 90–105, 2023.
[41] K. Usman, “Impact of Organizational Culture, Organizational Communication and Supervisor Support on The Job Satisfaction of Employees Working in Online IT Based Distance Learning Institutions of Pakistan,” Open Prax., vol. 11, no. 2, pp. 143–156, 2019.
[42] I. G. G. N. B. Dyananta, N. W. Sitiari, and A. A. R. S. Laksmi, “Organizational Communication Analysis on Employee Performance and Job Satisfaction as Intervening Variables in Three-Star Hotels in Tabanan,” J. Manaj. Bisnis, Akunt. dan Keuang., vol. 3, no. 1, pp. 63–76, 2024.
[43] F. Leuhery, “The Role of Employee Engagement among Millennial Workers on Job Satisfaction and Its Influence on Organizational Commitment: A Study of Manufacturing Companies in Ambon, Indonesia,” Open Access Indones. J. Soc. Sci., vol. 6, no. 7, pp. 1251–1259, 2023.
[44] O. J. Oluwafemi and S. E. Okon, “The Nexus Between Total Quality Management, Job Satisfaction and Employee Work Engagement in The Food and Beverage Multinational Company in Nigeria,” Organ. Mark. Emerg. Econ., vol. 9, no. 2, pp. 251–271, 2018.
[45] H. Murdiyani, S. Suryanto, and S. Handoyo, “The Influence of Perceived Organizational Support and Proactive Personality on Work Engagement: The Mediating Effect of Job Satisfaction,” in RSF Conference Series: Business, Management and Social Sciences, 2023, pp. 159–166.
