Pengaruh Brand Ambassador, Electronic Word Of Mouth (E-Wom), dan Persepsi Harga terhadap Keputusan Pembelian pada E- Commerce Tokopedia
Survey Pada Mahasiswa Fakultas Ekonomi dan Bisnis UNISRI
DOI:
https://doi.org/10.51903/e-bisnis.v18i1.2341Keywords:
brand ambassador electronic word of mouth (e-WOM) price perception purchase decisionAbstract
This research was conducted on students of the Faculty of Economics and Business at Slamet Riyadi University in Surakarta who use the e-commerce platform Tokopedia. The purpose of this study is to analyze the significance of the influence of brand ambassadors, electronic word of mouth (e-WOM), and price perception on purchasing decisions in Tokopedia's e-commerce. The type of data used is quantitative data, with primary data sources employed in this research. The data analysis techniques used in this study include multiple linear regression analysis, classical assumption tests, t-tests, F-tests, and the coefficient of determination (R²).
The results of the multiple linear regression analysis from this study are represented by the equation Y = 6.518 + 0.695 X1 + 0.168 X2 - 0.210 X3 + e. The t-test results indicate that the variables of brand ambassador, electronic word of mouth (e-WOM), and price perception have a significant effect on purchasing decisions in Tokopedia's e-commerce. The F-test results show that the model is appropriate for predicting the influence of brand ambassadors, electronic word of mouth (e-WOM), and price perception on purchasing decisions in Tokopedia's e-commerce. The coefficient of determination (R²) obtained is 0.594, meaning that the independent variables X1 (brand ambassador), X2 (electronic word of mouth (e-WOM)), and X3 (price perception) contribute 59.4% to Y (purchasing decisions). The remaining 40.6% (100% - 59.4%) is explained by other variables not included in this study.
References
Adi, A. (2024). Jumlah Pengunjung Situs E- Commerce Indonesia Agustus 2024. Databoks.https://databoks.katadata.co.id/teknologitelekomunikasi/statistik/66f3f6ba9104a/jumlah-pengunjung-situs-e-commerce-indonesia-agustus-2024. diakses pada 15 November 2024.
Ahn, Y., & Lee, J. (2024). The Impact of Online Reviews on Consumers’ Purchase Intentions: Examining the Social Influence of Online Reviews, Group Similarity, and Self-Construal. Journal of Theoretical and Applied Electronic Commerce Research , 19(2), 1060–1078. https://doi.org/10.3390/jtaer19020055.
Anonim. (2024). Pedoman Penyusunan Usulan Penelitian dan Skripsi Fakultas Ekonomi. Unisri Press.Surakarta.
Arif, M. A., & Hidayah, R. T. (2023). Pengaruh Electronic Word of Mouth Dan Social Media Marketing Terhadap Proses Keputusan Pembelian Konsumen E-Commerce Lazada. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 7(3), 1–15. https://doi.org/10.31955/mea.v7i3.3295
Arikunto, S. (2015). Prosedur Penelitian: Suatu Pendekatan Praktik (edisi revi). Rineka Cipta. Jakarta.
Armstrong, G., & Steward, A. (2019). Principles of Marketing (8th ed.). Pearson Australia.
Bennett Thomas. (2022). What is Consumer Price Perception & Why is it Important? Priceva. https://priceva.com/blog/price-perception. diakses 11 November 2024.
Carey Ruthie. (2023). Customer Experience and Digital Transformation: Strategies for Success. Five9. https://www.five9.com/blog/customer-experience-and-digital-transformation-strategies-success. diakses 11 November 2024.
Chaffey, D., & Ellis, C. F. (2016). Digital Marketing: Strategy, Implementation and Practice. Pearson Education. New York.
Chalifah, N. (2023). Pengaruh Brand Ambassador Dan Brand Awareness Terhadap Minat Beli Di Tokopedia (Studi Kasus Mahasiswa Universitas Surapati). Jurnal GICI Jurnal Keuangan Dan Bisnis, 15(2), 139–148. https://doi.org/10.58890/jkb.v15i2.195.
Choirunnida, A., & Prabowo, R. E. (2024). Kualitas Produk, Persepsi Harga dan Online Customer Review terhadap Keputusan Pembelian pada E-Commerce Shopee di Kota Semarang. Journal of Management and Bussines (JOMB), 6(1), 263–274. https://doi.org/10.31539/jomb.v6i1.8986.
Clarin, T. (2023). Memahami Tahapan Proses Pengambilan Keputusan Konsumen. Offeedev.https://toffeedev.com/blog/business-and-marketing/proses-pengambilan-keputusan-konsumen/. diakses pada 12 November 2024.
databoks. (n.d.). Katadata Media Network. Databoks. https://databoks.katadata.co.id/. diakses pada 11 November 2024.
Desi, S. (2021). Tokopedia Tunjuk BTS dan BLACKPINK Jadi Brand Ambassador. Katadata.Co.Id. https://katadata.co.id/digital/ecommerce/600f88c96d37f/tokopedia-tunjuk-bts-dan-blackpink-jadi-brand-ambassador. diakses pada 12 November 2024.
Dinda, N., & Adcharina, P. (2024). Pengaruh Harga, Kualitas Produk, dan Promosi terhadap Keputusan Pembelian Kosmetik Wardah (Survei pada Mahasiswa Fakultas Ekonomi Universitas Slamet Riyadi Surakarta). 2(7), 358–367.
Fahmi, B. A. (2021). Gaet BTS-Blackpink, Kunjungan ke Tokopedia Lampaui Shopee di Kuartal I. Katadata.Co.Id. https://katadata.co.id/digital/e-commerce/60768b2d22319/gaet-bts-blackpink-kunjungan-ke-tokopedia-lampaui-shopee-di-kuartal. diakses pada 12 November 2024.
Ghani, N. (2021). Riset: 74,5% Konsumen Lebih Banyak Berbelanja Online Daripada Offline. Media Indonesia. https://mediaindonesia.com/ekonomi/441793/riset-745-konsumen-lebih-banyak-berbelanja-online-daripada-offline. diakses pada 3 November 2024.
Ghozali, I. (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS 25. Badan Penerbit Universitas Diponegoro. Semarang.
GoodStats. (2024). GoodStats Data. GoodStats.Id. https://data.goodstats.id/. diakses pada 13 November 2024.
Gracela Sarah Fanuel, S. (2023). The Influence of Brand Ambassador And Brand Image On Purchase Decisions In Tokopedia E-Commerce. International Journal of Economy, Education, and Entrepreneurship, 3, 368–376. https://doi.org/1https://doi.org/10.53067/ije3.v3i2.
Hollifield, C. A., & Coffey, A. J. (2023). Consumer behavior and marketing. In Media Analytics. https://doi.org/10.4324/9780429506956-9
Indonesia, A. (2021). Tokopedia Tunjuk Dua Brand Ambassador Sekaligus: BTS dan BLACKPINK. Analisa.Id. https://analisa.id/tokopedia-tunjuk-dua-brand-ambassador-sekaligus-bts-dan-blackpink/26/01/2021/. diakses pada 11 November 2024.
iprice. (n.d.). Iprice. Iprice. Retrieved November 10, 2024, from https://iprice.co.id/. diakses pada 10 November 2024.
Jain Osheen. (2022). What is Customer Price Perception and why it is important. Dataweafe. https://dataweave.com/blog/what-is-price-perception. diakes pada 13 November 2024.
Kadinbsd. (2023). Online shopping addicts? A brief of Indonesia’s E-commerce Performance. Kadin Indonesia Busines Service Desk. https://bsd-kadin.id/2023/05/19/online-shopping-addicts-a-brief-of-indonesias-e-commerce-performance/. diakses pada 13 November 2024.
Katz, Elihu & Lazarsfeld, P. F. (2017). Personal Influence: The Part Played by People in the Flow of Mass Communications. Free Press. New York.
Kementrian Perdagangan. (2024). gmv pasar e-commerce di Indonesia periode 2019-2023. Satudata.Kemendag.Go.https://satudata.kemendag.go.id/ringkasan/produk/perdagangan-digital-e-commerce-indonesia-periode-2023. diakses pada 15 November 2024.
Kotler Philip, & Keller, K. lane. (2016). Marketing Management (15th ed.) Pearson. Upper Saddle River.
Lara, S. (2024). Apa itu eWOM dan Mengapa Penting bagi Pemasar? Uberall. https://uberall-com.translate.goog/en-us/resources/blog/what-is-ewom-and-why-does-it-matter-for marketers?_x_tr_sl=en&_x_tr_tl=id&_x_ tr_hl=id &_x_tr_pto=sge#:~:text=eWOM%2C or electronic word of,(e.g.%2C Amazon%2C eBay). diakses pada 11 November 2024.
Laudon, Kenneth C. & Traver, C. G. (2021). E-Commerce: Business, Technology, Society (16th ed.). Pearson. Hoboken.
Mahatma, R. (2024). Ecommerce Indonesia di 2024. Buat Toko Online. https://buattokoonline.id/ecommerce-indonesia-di-2024/. diakses pada11 November 2024.
Maksic Mladen. (2023). Exploring Digital Consumer Behaviour. Play Media. https://play-media.org/insights/exploring-digital-consumer-behaviour/. diakses pada 11 November 2024.
Miftah, P. (2024). Analisis Perilaku Konsumen: Definisi, Model, Tahapan, dan Contoh Penerapan untuk Bisnis. Offeedev. https://toffeedev.com/blog/business-and-marketing/analisis-perilaku-konsumen/. diakses pada 11 November 2024.
Nasution, A. B., & Kurniawati, T. (2022). Pengaruh Electronic Word of Mouth, Harga dan Promosi Penjualan Terhadap Keputusan Pembelian di Online Shop Lazada (Studi Kasus Pada Masyarakat Kota Padang). Jurnal Salingka Nagari, 1(2), 101–109. https://doi.org/10.24036/jsn.v1i2.26.
Novianti, K. F., & Fitri, L. (2020). Brand Ambassador Tokopedia. Banking & Management Review, 01(03), 1369–1385. https://id.wikipedia.org/wiki/Tokopedia.
Paget Sammy. (2024). Survei Ulasan Konsumen Lokal 2024: Tren, Perilaku, dan Platform yang Dieksplorasi. Brightlocal. https://www-brightlocal-com.translate.goog/research/local-consumer-review-survey/. diakses pada 11 November 2024.
Permana, G. N., & Dr. Agus Maolana Hidayat, S.E, M. S. (2024). The Influence of Brand Ambassadors on Purchase Decisions and Brand Image as Intervening in Avoskin Products. International Research Journal of Economics and Management Studies, 3(1), 210–218. https://doi.org/10.56472/25835238/IRJEMS-V3I1P124.
Philip, K., & Gary, A. (2018). Principles of Marketing (17th ed.). Pearson. Harlow.
Philip Kotler & Garry Armstrong. (2020). Principles of Marketing. In Early Greek Mythography, Vol. 1: Texts (16th ed.). Pearson Education.Upper Saddle River. https://doi.org/10.1093/oseo/instance.00295839.
Redaksi, T. (2021). Ramai-ramai Artis Korea Jadi Brand Ambassador Produk Lokal: Tetap Laku Meski Tak Relevan. Voi.diakses pada 17 November 2024.
Royan, F. M. (2016). Marketing Celebrities. Elex Media Komputindo. Jakarta.
Salmaa. (2022). Definisi Operasional: Ciri, Contoh, Cara Menyusunnya. Deepublish. https://penerbitdeepublish.com/definisi-operasional/#:~:text=2016:52).-,2. Sugiyono,Sugiarto%2C 2016:38. diakses pada 12 November 2024.
Salsalina, M., & Perangin-Angin, B. (2024). The Influence Of Social Media Marketing And Electronic Word Of Mouth (E-WoM) On Purchasing Decisions At E-Commerce Shopee (Study On Riau University Students Who Use E-Commerce Shopee) Pengaruh Social Media Marketing Dan Electronic Word Of Mouth (E-WoM) Te. Management Studies and Entrepreneurship Journal, 5(2), 5596–5611. http://journal.yrpipku.com/index.php/msej.
Sari, D. P., & Soliha, E. (2021). Pengaruh Kualitas Produk , Persepsi Harga Dan Promosi Terhadap Proses Keputusan Pembelian E-Commerce Tokopedia di Kota Semarang. Proceeding SENDIU Journal, 2013, 341–348.
Sari, I., Rinawati, T., & Rizkiana, C. (2022). Pengaruh Electronic Word of Mouth (E-Wom) Dan Online Consumer Review (Ocr) Terhadap Keputusan Pembelian Melalui Shopee. Solusi, 20(2), 160. https://doi.org/10.26623/slsi.v20i2.5147.
Sekaran, Uma & Bougie, R. (2016). Research Methods for Business: A Skill-Building Approach (7th ed.). Wiley. Chicester.
Semrush. (2024). Top Retail Websites in Indonesia. Semrush. https://www.semrush.com/website/top/indonesia/e-commerce-and-retail/. diakses pada 10 November 2024.
Setyawan, D. A. (2021). Hipotesis dan Variabel Penelitian. Tahta Media Group. Klaten.
Similiarweb. (2024). tokopedia.com Ranking by Traffic. Similiarweb. https://www.similarweb.com/website/tokopedia.com/. diakses pada 11 November 2024.
Siti Noor Aisyah, & Syaiko Rosyidi. (2023). Pengaruh Persepsi Harga, Customer Review, Customer Rating Dan Promosi Flash Sale Terhadap Keputusan Pembelian Di Shopee. Jurnal Kompetitif, 12(1), 48–60. https://doi.org/10.52333/kompetitif.v12i1.83.
Solomon, M. R. (2019). Buying, Having, and Being: Consumer Behavior (13th ed.). Pearson. New York.
statista. (n.d.). Number of users of e-commerce in Indonesia from 2020 to 2029. Statista. https://www.statista.com/forecasts/251635/e-commerce-users-in-indonesia. diakses pada 3 November 2024.
Statistik, B. P. (2023). Katalog Statistik E-Commerce 2022/2023. Badan Pusat Statistik (BPS). diakses pada 3 November 2024.
Stefhanny, S., Vionita, I., William, W., & Tarigan, P. S. (2024). Pengaruh Kualitas Produk, Harga, Dan Brand Ambassador Terhadap Keputusan Pembelian Dengan Minat Beli Sebagai Variabel Intervening. Jurnal Wira Ekonomi Mikroskil (JWEM), 14, 145–156. https://doi.org/https://doi.org/10.55601/jwem.v14i2.1384.
Sugiyono (1). (2016). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta. Bandung.
Sugiyono. (2018). Metode Penelitian Kuantitatif Kualitatif dan R&D (Sutopo (ed.); kedua Ceta). Alfabeta. Bandung.
Syarifudin, A. A., & Aminah, S. (2023). Pengaruh NCT 127 Sebagai Brand Ambassador, Electronic Word of Mouth (e-WOM), dan E-Service Quality terhadap Keputusan Pembelian pada E-commerce Blibli.com. Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah, 5(6), 2837–2846. https://doi.org/10.47467/alkharaj.v5i6.3676.
Tantya, E. A. D., & Rosyadi, I. (2024). the Influence of Electronic Word of Mouth (E-Wom), Website Quality, and Consumer Confidence on Purchasing Decisions (Study on Shopee E-Commerce Users in Surakarta). Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 7(2), 2074–2091.
Tjiptono Fandy. (2023). Riset Pemasaran (D. Anastasia (ed.); 1st ed.). Andi. Yogyakarta.
Tokopedia. (2024). Tokopedia. Tokopedia. https://www.tokopedia.com/. diakses pada 2 November 2024.
Umar Hasan. (2015). Metode Penelitian untuk Skripsi dan Tesis Bisnis. Raja Grafindo Persada. Jakarta.
Valeria, G. (2024). How Do Negative Reviews Impact a Business and Why They Matter More Than You Think. Reputation Sciences. https://www.reputationsciences.com/how-do-negative-reviews-impact-a-business/. diakses pada 2 November 2024.
Wardana, N., & Pratiwi, A. (2024). Pengaruh Word Of Mouth , Harga Dan Cita RasaTerhadap Keputusan Pembelian Sambal Cumi Dan Udang. 2(8), 751–764.
Wijaya, I. G. N. S., Pratami, N. W. C. A., Muryatini, N. N., & Yasa, I. G. D. (2022). Pengaruh Electronic Word of Mouth ( E-WOM ), Persepsi Risiko , Bisnis dan Vokasi Institut Teknologi dan Bisnis Stikom Bali ,. E-Jurnal Manajemen, 11(January), 190–208. https://doi.org/10.24843/EJMUNUD.2021.v11.i01.p10.



