WAHJU WIBOWO; IMAM NURYANTO. Analysis of Public Service Quality with Servqual Integration Method and Cartesian Diagram: (Case Study of North Sulawesi Shipping Polytechnic Public Service). E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis, [S. l.], v. 15, n. 1, p. 195–200, 2022. DOI: 10.51903/e-bisnis.v15i1.808. Disponível em: https://journal.stekom.ac.id/index.php/Bisnis/article/view/808. Acesso em: 20 nov. 2024.