1.
Wahju Wibowo, Imam Nuryanto. Analysis of Public Service Quality with Servqual Integration Method and Cartesian Diagram: (Case Study of North Sulawesi Shipping Polytechnic Public Service). E-Bisnis [Internet]. 2022 Jul. 6 [cited 2024 Nov. 20];15(1):195-200. Available from: https://journal.stekom.ac.id/index.php/Bisnis/article/view/808