Perlindungan Konsumen Terhadap Sistem Pengembalian Uang Pada Pelanggan di Industri Retail
Abstract
This research aims to understand how the legal regulations regulate consumer protection in the refund system in the retail industry, as well as to find out and understand the legal impact of the customer refund system in the retail industry. This research uses normative juridical methods. For example, buying and selling transactions require a legal medium of exchange, as regulated in Article 2 paragraph (2) of the Bank Indonesia Law which states that "Rupiah currency is a legal means of payment in the territory of the Republic of Indonesia. Research results show that often, replacing change with candy is carried out by business actors in the retail industry on the grounds that they do not have sufficient change or the stock of coins has run out. However, based on Article 7 letter a in the Consumer Protection Law (UUPK), business actors should have the intention good intentions and positive intentions to give the remaining money back to consumers using rupiah as a means of payment. In accordance with Law Number 7 of 2011 concerning currency, the legal means of payment is basically money and not candy or other forms. Article 21 paragraph 2 also explains that rupiah must be used in settling other obligations that require payment in money, and in other financial transactions that occur in the territory of Indonesia. Therefore, traders or sellers who do not comply with these provisions, based on Article 33 paragraph 1 of the Currency Law, can be subject to a prison sentence with a maximum duration of one year and a maximum fine of IDR 200 million.
References
Aulia Muthiah, Hukum Perlindungan Konsumen Dimensi Hukum Positif dan Ekonomi Syariah, Yogyakarta: PT. Pustaka Baru, (2018)
Tim Redaksi BIP, Undang-Undang Perlindungan Konsumen, Jakarta: Bhuana Ilmu Populer, (2017) hlm. 3.
Wida Ningsih Ariyanti, Aspek Hukum Kewirausahaan, Malang: Polinena Press Politenik Negeri Malang, (2018),
Noviantari, Anak Agung Made Yuni & I Made Dedy Priyanto. “Perlindungan Hukum Terhadap Konsumen Atas Wanprestasi Pelaku Usaha Online.” Jurnal Kertha Wicara Fakultas Hukum Universitas Udayana No.4 (2021).
Ariestya, Fiena. “Perlindungan Hukum Terhadap Konsumen yang Menerima Alat Pembayaran yang Tidak Sah dalam Transaksi Jual beli Ditinjau dari Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen.” Jurnal Online Mahasiswa Fakultas Hukum Universitas Riau, No. 2 (2015)
Andika, Ni Put Icha Putri & Made Dedy Priyanto. “Perlindungan Hukum Terhadap Konsumen Atas Melonjaknya Harga Masker Akibat Virus Covid19.” Jurnal Kertha Semaya Fakultas Hukum Universitas Udayana No. 4 (2021).
Putri, Luh Putu Dianata & A.A Ketut Sukranatha. “Perlindungan Hukum Terhadap Konsumen Terkait Produk Kosmetik Tanpa Komposisi Bahan.” Jurnal Kertha Semaya Fakultas Hukum Universitas Udayana No.10 (2018)
Dwilaksmi, Ni Made Ayu Pasek, Ni Made Ari Yuliartini Griadhi, ”Keabsahan Permen Dalam Transaksi Pembayaran.”Jurnal Kertha Semaya Fakultas Hukum Universitas Udayana, No.2 (2015) p. 3.
PrayutiZ, Yuyut, Riska Yulianti, Indra Yutika, ”Perlindungan Hukum Dalam Sengketa Antara Konsumen Kendaraan Bermotor Dengan Lembaga Pembiayaan Dihubungkan Dengan UndangUndang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen.”Pakuan Justice Journal Of Law Universitas Pakuan 01, No. 01(2020)
Mansyur, Ali & Insan Rahman, “Penegakan Hukum Perlindungan Konsumen Sebagai Upaya Peningkatan Mutu Produksi Nasional.” Jurnal Pembaharuan Hukum Universitas Islam Sultan Agung No.1 (2015)
Grace Henni Tampongangoy, Hukum Persaingan Usaha dan Perlindungan Konsumen, Banyumas: CV Amerta Media, (2021)
4.png)
