ANALYSIS OF WEBSITE QUALITY LINTASARTA.NET USING WEBQUAL 4.0 METHOD AT PT. LINTASARTA CENTRAL JAKARTA
Website Quality
Keywords:
Kualitas situs web, kegunaan, informasi, kualitas interaksi
Abstract
Website is a form of mass media that is published through internet network that can be accessed anywhere and anytime. To know the quality of a website it is necessary to measure, by doing measurement of the quality of a website can be known user satisfaction against the website. In this study using the WebQual 4.0 method refers to the three core dimensions representing the quality of a Website, namely usability, Information Quality, Service Interaction Quality. This research was conducted using a questionnaire the population of this study were Lintasarta employees, sample from this study 28 questionnaires. After the data is obtained, it is tested for validity and reliability. In this study, the regression analysis used the assumption test classical, and multiple linear analysis. Then for hypothesis testing F test and t test are used. The results obtained in this study are Usability Quality, Information Quality and Interaction quality have a positive effect on consumer satisfaction.
References
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[2] J. Saputra et al., “Analisis Kualitas Website Institut XYZ Menggunakan Metode Webqual dan IPA,” J. Sains Komput. Inform. (J-SAKTI, vol. 5, no. 1, p. 318, 2021.
[3] O. G. Hekhmatyar and D. Supriyadi, “Measurement Satisfaction Information System Quality Service On BSI Using Webqual And CSI,” vol. 2, no. 2, pp. 2–7, 2017.
[4] P. Studi, T. Informatika, S. Tinggi, and T. Pagar, “Analisa usability pada website traveloka,” vol. 09, no. 75, pp. 172–180.
[5] I. G. S. Rahayuda, “ANALISIS KUALITAS WEBSITE ALUMNI STIKOM BALI MENGGUNAKAN,” vol. 5, no. 2, 2018, doi: 10.25126/jtiik.201852576.
[6] I. Purwandani and N. O. Syamsiah, “Analisis Kualitas Website Menggunakan Metode Webqual 4 . 0 Studi Kasus : MyBest E-learning System UBSI . Website Quality Measurement Based on Webqual 4 . 0 Method . A Research on MyBest E-learning System UBSI .,” vol. 09, no. 3, pp. 300–306, 2021, doi: 10.26418/justin.v9i3.47129.
[7] W. Herta, “Analisis kualitas layanan website e-filing menggunakan metode webqual dan ipa (studi kasus: kpp pratama palembang),” dalam J. Metod. E-filing Menggunakan Dan, Webqual, p. hlm 9, 2018.
[8] R. M. Kosanke, “済無No Title No Title No Title,” vol. 4, no. 1, pp. 678–686, 2019.
[9] R. Rahmawati and S. Anwar, “Analisis Pengukuran Kualitas Layanan Website LP2M UIN Raden Fatah Palembang Menggunakan Metode Webqual 4.0,” J. Intelekt. Keislaman, Sos. dan Sains, vol. 7, no. 1, pp. 1–10, 2018, doi: 10.19109/intelektualita.v7i1.2335.
[10] S. Jaya, “Analisis faktor-faktor kepuasan konsumen pada rumah makan Geprek Bensu di Bandar Lampung.,” pp. 13–53, 2018.
[11] E. Triyanto, H. Sismoro, and A. D. Laksito, “Implementasi Algoritma Regresi Linear Berganda Untuk Memprediksi Produksi Padi Di Kabupaten Bantul,” Rabit J. Teknol. dan Sist. Inf. Univrab, vol. 4, no. 2, pp. 66–75, 2019, doi: 10.36341/rabit.v4i2.666.
[12] L. A. Utami, A. Ishaq, and N. Maulidiyah, “Analisa Pengaruh Kualitas Website PPDB Terhadap Kepuasan Pengguna,” SinkrOn, vol. 3, no. 1, pp. 31–37, 2018, doi: 10.33395/sinkron.v3i1.10146.
[13] D. Firmansyah and Dede, “Teknik Pengambilan Sampel Umum dalam Metodologi Penelitian: Literature Review,” J. Ilm. Pendidik. Holistik, vol. 1, no. 2, pp. 85–114, 2022, doi: 10.55927/jiph.v1i2.937.
[14] Sugiyono, “Bab III - Metode Penelitian Metode Penelitian,” Metod. Penelit., pp. 32–41, 2018.
[15] H. E. Puteri, “Menentukan Populasi dan Sampel,” Ris. Ekon. dan Perbank. Islam, no. April, p. 2, 2020, doi: 10.13140/RG.2.2.28776.01285.
[16] P. Studi, P. Fisika, F. Keguruan, D. A. N. Ilmu, and U. K. Indonesia, “UNIVERSITAS KRISTEN INDONESIA,” 2020.
[17] M. Kharisma and S. Anggraeni, “Pengaruh Kualitas Layanan Bjb Net Terhadap Kepuasan Nasabah Bank Bjb Rasuna Said Menggunakan Metode Webqual 4.0,” J. TECHNO Nusa Mandiri, vol. 15, no. 1, pp. 13–18, 2018, [Online]. Available: http://ejournal.nusamandiri.ac.id/ejurnal/index.php/techno/article/viewFile/808/pdf
[18] S. R. Tambunan and A. S. Hasibuan, “Analisis Kualitas Website Politeknik Negeri Medan Politeknik Negeri Medan Website Quality Analysis,” vol. 4, no. 4, pp. 2141–2147, 2022, doi: 10.34007/jehss.v4i4.1020.
[19] S. Informatika, J. Kramat, R. No, and J. Pusat, “ANALISA KUALITAS WEB EMPLOYEE SELF SERVICE ( ESS ) PADA PT . PLN UIPJBB MENGGUNAKAN METODE WEBQUAL 4 . 0 DAN,” vol. 3, no. 2, pp. 230–244, 2020.
[20] R. Kemala, D. Siregar, and R. A. Fitriawan, “Analisis Kualitas Website Ruangguru. Com Menggunakan Webqual 4. 0 Dan Ipa (Importance Performance Analysis) Ruangguru. Com Website Quality Analysis Using Webqual 4. 0 and Ipa (Importance Performance Analysis),” Vol, vol. 5, no. 1, pp. 1201–1208, 2018.
[21] D. Devitasari, T. Wati, and S. Sarika, “Analisis Kualitas Website Tokome Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis,” J. Inform. Univ. Pamulang, vol. 6, no. 1, p. 57, 2021, doi: 10.32493/informatika.v6i1.8130.
[22] Sugiyono, “Download metode penelitian kuantitatif kualitatif dan r & d sugiyono pdf Click here to get file,” p. 380, 2017.
[23] A. R. A. Nalendra et al., Statistika Seri Dasar dengan SPSS. 2021.
[24] S. D. Analyst, “E-book Statistika Gratis ... Uji Asumsi Klasik Regresi Linear E-book Statistika Gratis ...,” pp. 1–9.
[25] N. W. A. Rosita, Isharijadi, and J. Murwani, “Pengaruh Ukuran Perusahaan dan Profitabilitas Terhadap Harga Saham pada Perusahaan Jasa yang Terdaftar di BEI,” Forum Ilm. Pendidik. Akunt. Univ. PGRI Madiun, vol. 6, no. 2, pp. 1–13, 2018.
Published
2023-12-29
How to Cite
Dedi Irawan, & Sulistianto Sutrisno Wanda. (2023). ANALYSIS OF WEBSITE QUALITY LINTASARTA.NET USING WEBQUAL 4.0 METHOD AT PT. LINTASARTA CENTRAL JAKARTA. Pixel :Jurnal Ilmiah Komputer Grafis, 16(2), 270-281. https://doi.org/10.51903/pixel.v16i2.1793
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Articles
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