ANALYSIS OF WEBSITE QUALITY LINTASARTA.NET USING WEBQUAL 4.0 METHOD AT PT. LINTASARTA CENTRAL JAKARTA: Website Quality

Dedi Irawan; Sulistianto Sutrisno Wanda

doi:10.51903/pixel.v16i2.1793

Authors

Dedi Irawan Universitas Nusa Mandiri
Sulistianto Sutrisno Wanda Universitas Nusa Mandiri

DOI:

https://doi.org/10.51903/pixel.v16i2.1793

Keywords:

Kualitas situs web, kegunaan, informasi, kualitas interaksi

Abstract

Website is a form of mass media that is published through internet network that can be accessed anywhere and anytime. To know the quality of a website it is necessary to measure, by doing measurement of the quality of a website can be known user satisfaction against the website. In this study using the WebQual 4.0 method refers to the three core dimensions representing the quality of a Website, namely usability, Information Quality, Service Interaction Quality. This research was conducted using a questionnaire the population of this study were Lintasarta employees, sample from this study 28 questionnaires. After the data is obtained, it is tested for validity and reliability. In this study, the regression analysis used the assumption test classical, and multiple linear analysis. Then for hypothesis testing F test and t test are used. The results obtained in this study are Usability Quality, Information Quality and Interaction quality have a positive effect on consumer satisfaction.

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