Digital Transformation of BPRACo by Designing IT Governance with COBIT 2019 SME Focus Area
DOI:
https://doi.org/10.51903/kompak.v17i2.2072Keywords:
Digital Transformation; Design Science Research; IT Governance; COBIT 2019 SME Focus Area; Bank.Abstract
Digital transformation (DT) is a necessity for incumbent companies today, including MSMEs, to be able to continue to compete in the era of technological disruption and accelerated by the COVID-19 pandemic. This research aims to design IT governance (ITG) for BPRACo MSMEs using the COBIT 2019 SME focus area framework. The research method used is design science research (DSR) which creates artifacts in the form of ITG solution development methods and systems. The research results revealed that the highest GMO priorities selected were APO10 Managed Vendors, MEA03 Managed Compliance with External Requirements, and APO12 Managed Risk. From the analysis of the selected GMOs, there are gaps and recommendations for improvement in the seven components which are then mapped into three aspects, namely people, process and technology aspects. The results of the research analysis show that the ambidextrous IT governance approach has succeeded in increasing the level of capability in several main components of BPRACo MSMEs in adopting DT. The right ITG strategy can help BPRACo MSMEs operating in the banking industry achieve a successful DT journey.
References
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Permana, D. A., Fauzi, R., & Mulyana, R. (2021). Perancangan Tata Kelola Teknologi Informasi untuk Transformasi Digital di Industri Perbankan Menggunakan Framework COBIT 2019 Domain Align, Plan, and Organise: Studi Kasus di Bank XYZ. EProceedings of Engineering, 8(5).
Prayudi, R. A., Mulyana, R., & Fauzi, R. (2023). Pengendalian Digitalisasi FintechCo Melalui Perancangan Pengelolaan Keamanan Informasi Berbasis COBIT 2019 Information Security Focus Area. SEIKO: Journal of Management & Business, 6(2).
Rahmadana, A., Mulyana, R., & Santoso, A. F. (2023). Pemanfaatan COBIT 2019 Information Security Dalam Merancang Manajemen Keamanan Informasi Pada Transformasi BankCo. Jutisi: Jurnal Ilmiah Teknik Informatika Dan Sistem Informasi, 12(3).
Satriadi, A. F., Mulyana, R., & Fauzi, R. (2023). Agile IT Service Management Design of FINTECHCo Digitalization Based On COBIT 2019 DevOps Focus Area. Jurnal Teknik Informatika (Jutif), 4(5), 1165–1177.
Shenton, A. K. (2004). Strategies for ensuring trustworthiness in qualitative research projects. Education for Information, 22(2), 63–75.
Tarbiyatuzzahrah, B. D., Mulyana, R., & Santoso, A. F. (2023). Penggunaan COBIT 2019 GMO dalam Menyusun Pengelolaan Layanan TI Prioritas pada Transformasi Digital BankCo. JTIM: Jurnal Teknologi Informasi Dan Multimedia, 5(3), 218–238.
Vejseli, S., Proba, D., Rossmann, A., & Jung, R. (2018). The agile strategies in IT Governance: Towards a framework of agile IT Governance in the banking industry. Twenty-Sixth European Conference on Information Systems (ECIS 2018), 1–17.
Viamianni, A., Mulyana, R., & Dewi, F. (2023). COBIT 2019 Information Security Focus Area Implementation For REINSURCo Digital Transformation. JIKO (Jurnal Informatika Dan Komputer), 6(2). https://doi.org/10.33387/jiko.v6i2.6366
Volders, G. (2021, November 17). Nilai COBIT untuk Usaha Kecil dan Menengah. https://www.isaca.org/resources/news-and-trends/isaca-now-blog/2021/cobits-value-for-small-and-medium-enterprises
Bloomberg, J. (2018). Digitization, digitalization, and digital transformation: confuse them at your peril. Forbes. Retrieved on August, 28, 2019.
Dewi, Y. W. D. M., Mulyana, R., & Santoso, A. F. (2023). Penggunaan COBIT 2019 I&T Risk Management untuk Pengelolaan Risiko Transformasi Digital BankCo. Jutisi: Jurnal Ilmiah Teknik Informatika Dan Sistem Informasi, 12(3).
Ebert, C., & Duarte, C. H. C. (2018). Digital transformation. IEEE Softw., 35(4), 16–21.
Fusch Ph D, P. I., & Ness, L. R. (2015). Are we there yet? Data saturation in qualitative research. The Qualitative Report, 20(9), 1408–1416.
Gong, C., & Ribiere, V. (2021). Developing a unified definition of digital transformation. Technovation, 102, 102217. https://doi.org/10.1016/j.technovation.2020.102217
Gurbaxani, V., & Dunkle, D. (2019). Gearing up for successful digital transformation. MIS Q. Executive, 18(3), 6.
Haes, D., Grembergen, W., Joshi, A., & Huygh, T. (2020). Enterprise Governance of IT, Alignment, and Value (pp. 1–13). https://doi.org/10.1007/978-3-030-25918-1_1
Hevner, A., & Chatterjee, S. (2010). Design research in information systems: theory and practice (Vol. 22). Springer Science & Business Media.
Hevner, A. R., March, S. T., Park, J., & Ram, S. (2008). Design science in information systems research. Management Information Systems Quarterly, 28(1), 6.
ISACA. (2021). COBIT for Small and Medium Enterprises Using COBIT 2019.
Johannesson, P., & Perjons, E. (2014). An introduction to design science (Vol. 10). Springer.
Küller, P., Vogt, M., Hertweck, D., & Grabowski, M. (2012). IT service management for small and medium-sized enterprises: a domain specific approach. Journal of Innovation Management in Small & Medium Enterprises, 2012, 1.
Lompoliu, E. M., Francolla, G. B. R. F., Mandoya, G. R., Walangitan, M. D., & Mambu, J. Y. (2022). Information Technology Governance Analysis Using The COBIT 2019 Framework at XYZ Institution. Cogito Smart Journal, 8(2), 346–358.
Mulyana, R., Rusu, L., & Perjons, E. (2021). IT Governance Mechanisms Influence on Digital Transformation: A Systematic Literature Review. Twenty-Seventh Americas’ Conference on Information Systems (AMCIS), Digital Innovation and Entrepreneurship, Virtual Conference, August 9-13, 2021, 1–10.
Mulyana, R., Rusu, L., & Perjons, E. (2022). IT Governance Mechanisms that Influence Digital Transformation: A Delphi Study in Indonesian Banking and Insurance Industry. Pacific Asia Conference on Information Systems (PACIS), AI-IS-ASIA (Artificial Intelligence, Information Systems, in Pacific Asia), Virtual Conference, July 5-9, 2022. https://aisel.aisnet.org/pacis2022/267/
Mulyana, R., Rusu, L., & Perjons, E. (2023). How Hybrid IT Governance Mechanisms Influence Digital Transformation and Organizational Performance in the Banking and Insurance Industry in Indonesia. The International Conference on Information Systems Development (ISD), 1–12.
Mulyana, R., Rusu, L., & Perjons, E. (2024a). Key ambidextrous IT governance mechanisms for successful digital transformation: A case study of Bank Rakyat Indonesia (BRI). Digital Business, 4(2), 100083. https://doi.org/https://doi.org/10.1016/j.digbus.2024.100083
Mulyana, R., Rusu, L., & Perjons, E. (2024b). Key Ambidextrous IT Governance Mechanisms Influence on Digital Transformation and Organizational Performance in Indonesian Banking and Insurance. PACIS 2024 Proceedings, 7. https://aisel.aisnet.org/pacis2024/track15_govce/track15_govce/7
Nirmala, B. P. W., & Lavianto, S. (2019). Pemanfaatan Digital Enabler Dalam Transformasi Pemasaran Desa Wisata Berbasis Kerakyatan Di Bali. Jurnal Teknologi Informasi Dan Komputer, 5(1).
Obwegeser, N., Yokoi, T., Wade, M., & Voskes, T. (2020). 7 key principles to govern digital initiatives. MIT Sloan Management Review, 61(3), 1–9.
Otoritas Jasa Keuangan. (2016). Peraturan Otoritas Jasa Keuangan Nomor 75/POJK.03/2016 Tentang Standar Penyelenggaraan Teknologi Informasi Bagi Bank Perkreditan Rakyat dan Bank Pembiayaan Rakyat Syariah. https://www.ojk.go.id/id/regulasi/Documents/Pages/POJK-tentang-Standar-Penyelenggaraan-Teknologi-Informasi-bagi-Bank-Perkreditan-Rakyat-dan-Bank-Pembiayaan-Rakyat-Syariah/pojk%2075-2016.pdf
Otoritas Jasa Keuangan. (2024). Peraturan Otoritas Jasa Keuangan Republik Indonesia Nomor 7 Tahun 2024 Tentang Bank Perekonomian Rakyat dan Bank Perekonomian Rakyat Syariah. https://ojk.go.id/id/regulasi/Documents/Pages/Bank-Perekonomian-Rakyat-dan-Bank-Perekonomian-Rakyat-Syariah-POJK-7-Tahun-2024/POJK%207%20TAHUN%202024%20Bank%20Perekonomian%20Rakyat%20dan%20Bank%20Perekonomian%20Rakyat%20Syariah.pdf
Pahrevi, F. A., Mulyana, R., & Ramadani, L. (2022). Analisis Pengaruh Tata Kelola TI terhadap Transformasi Digital dan Kinerja Asuransi C. Explore: Jurnal Sistem Informasi Dan Telematika (Telekomunikasi, Multimedia Dan Informatika), 13(2), 131–143.
Permana, D. A., Fauzi, R., & Mulyana, R. (2021). Perancangan Tata Kelola Teknologi Informasi untuk Transformasi Digital di Industri Perbankan Menggunakan Framework COBIT 2019 Domain Align, Plan, and Organise: Studi Kasus di Bank XYZ. EProceedings of Engineering, 8(5).
Prayudi, R. A., Mulyana, R., & Fauzi, R. (2023). Pengendalian Digitalisasi FintechCo Melalui Perancangan Pengelolaan Keamanan Informasi Berbasis COBIT 2019 Information Security Focus Area. SEIKO: Journal of Management & Business, 6(2).
Rahmadana, A., Mulyana, R., & Santoso, A. F. (2023). Pemanfaatan COBIT 2019 Information Security Dalam Merancang Manajemen Keamanan Informasi Pada Transformasi BankCo. Jutisi: Jurnal Ilmiah Teknik Informatika Dan Sistem Informasi, 12(3).
Satriadi, A. F., Mulyana, R., & Fauzi, R. (2023). Agile IT Service Management Design of FINTECHCo Digitalization Based On COBIT 2019 DevOps Focus Area. Jurnal Teknik Informatika (Jutif), 4(5), 1165–1177.
Shenton, A. K. (2004). Strategies for ensuring trustworthiness in qualitative research projects. Education for Information, 22(2), 63–75.
Tarbiyatuzzahrah, B. D., Mulyana, R., & Santoso, A. F. (2023). Penggunaan COBIT 2019 GMO dalam Menyusun Pengelolaan Layanan TI Prioritas pada Transformasi Digital BankCo. JTIM: Jurnal Teknologi Informasi Dan Multimedia, 5(3), 218–238.
Vejseli, S., Proba, D., Rossmann, A., & Jung, R. (2018). The agile strategies in IT Governance: Towards a framework of agile IT Governance in the banking industry. Twenty-Sixth European Conference on Information Systems (ECIS 2018), 1–17.
Viamianni, A., Mulyana, R., & Dewi, F. (2023). COBIT 2019 Information Security Focus Area Implementation For REINSURCo Digital Transformation. JIKO (Jurnal Informatika Dan Komputer), 6(2). https://doi.org/10.33387/jiko.v6i2.6366
Volders, G. (2021, November 17). Nilai COBIT untuk Usaha Kecil dan Menengah. https://www.isaca.org/resources/news-and-trends/isaca-now-blog/2021/cobits-value-for-small-and-medium-enterprises
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Published
2024-11-30
How to Cite
M. Agung Rizaldi, Rahmat Mulyana, & Luthfi Ramadani. (2024). Digital Transformation of BPRACo by Designing IT Governance with COBIT 2019 SME Focus Area . Kompak :Jurnal Ilmiah Komputerisasi Akuntansi , 17(2), 349–365. https://doi.org/10.51903/kompak.v17i2.2072
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