Analisis Kinerja Sistem Informasi Ekspedisi Nasional Berorientasi Website dan Mobile
DOI:
https://doi.org/10.51903/kompak.v19i1.3397Keywords:
Digital Information System, National Expedition, Website, Mobile Application, Performance EvaluationAbstract
This study aims to evaluate the performance of digital information systems, including websites and mobile applications, used by national expedition companies in Indonesia, using standardized technical indicators from Google Web.dev. This research employs a descriptive and evaluative approach with purposive sampling. The research objects comprise five major national expedition companies: JNE, J&T Express, SiCepat, Pos Indonesia, and Lion Parcel. The evaluation is conducted using four main indicators: Performance, Accessibility, Best Practices, and Search Engine Optimization (SEO). The results indicate that, in general, the digital information systems of national expedition companies function adequately; however, there are notable performance variations among companies, particularly in terms of loading speed and mobile performance. Pos Indonesia demonstrates the most balanced overall performance, while several other companies require further optimization, especially in performance efficiency and SEO. This study contributes to the literature by providing an objective technical evaluation of expedition information systems and offering practical recommendations to improve digital service quality, enabling faster, more secure, and more responsive logistics services in a highly competitive industry.
References
[1] I. Koerniawan, R. N. Rachmawati, and W. Utomo, “Sistem Informasi Administrasi Puskesmas Berbasis Multi User,” Kompak J. Ilm. Komputerisasi Akunt., vol. 15, no. 2, pp. 512–526, Dec. 2022, doi: 10.51903/kompak.v15i2.929.
[2] M. R. Fanani, “Perancangan Enterprise Architecture menggunakan TOGAF ADM untuk Integrasi Teknologi Informasi,” Kompak J. Ilm. Komputerisasi Akunt., vol. 17, no. 1, pp. 318–325, Jul. 2024, doi: 10.51903/kompak.v17i1.1956.
[3] K. N. N. Fauziah, Perwito, and R. S. Kusumadiarti, “Perancangan Sistem Informasi Akuntansi Penghapusan Aset Tetap Pada BPKAD Pemerintah Kota Cimahi,” Kompak J. Ilm. Komputerisasi Akunt., vol. 14, no. 2, pp. 215–229, Oct. 2021, doi: 10.51903/kompak.v14i2.487.
[4] N. A. Pasaribu and N. Baroroh, “Faktor-Faktor yang Mempengaruhi Implementasi SAK EMKM pada UMKM di Kota Semarang,” Kompak J. Ilm. Komputerisasi Akunt., vol. 19, no. 1, pp. 33–45, Feb. 2026, doi: 10.51903/kompak.v14i2.487.
[5] Abdurrahman, U. Abdulrohim, and L. Marlina, “Implementasi Berbasis Web pada Sistem Inventory Gudang Chemical PT Victory Chingluh Indonesia,” J. Teknol. Inf. Dan Komun., vol. 11, no. 2, pp. 43–49, 2022, doi: https://doi.org/10.58761/jurtikstmikbandung.v11.i2.105.
[6] P. M. Saputra, E. Suhartono, N. P. M. A. Durya, and N. T. A. H., “Analisis Kinerja Sistem Informasi Pengelolaan Keuangan Daerah dengan Moderasi Pendidikan dan Pelatihan Pengguna,” Jurnal STIE Semarang (Edisi Elektronik), vol. 16, no. 2, pp. 78–94, 2024, doi: 10.33747/stiesmg.v16i2.703.
[7] E. T. Arujisaputra, “Penerapan Sistem Informasi untuk Meningkatkan Efisiensi Operasional dan Pengambilan Keputusan di Perusahaan,” J. Sci. Mandalika (JSM), vol. 6, no. 3, pp. 700–709, 2025, doi: 10.36312/vol6iss3pp700-709.
[8] E. Yulianto and A. Wulandari, “Dampak Perkembangan E-Commerce Terhadap Industri Jasa Transportasi dan Logistik di Era Digital,” J. Pengabdi. Indones. (JPI), vol. 1, no. 2, pp. 352–365, 2025, doi: 10.62567/jpi.v1i2.724.
[9] M. Taufani and A. W. Widjaja, “The Manifestation of Digital Transformation Concept in Indonesian Logistic Firms,” J. Manaj., vol. 27, no. 3, pp. 428–448, 2023, doi: 10.24912/jm.v27i3.1383.
[10] L. Aryani, A. Andrianti, E. Rohaini, and L. Y. Astri, “Analisis Kinerja Sistem Informasi pada kribo.id dengan Metode IT Balanced Scorecard,” J. Ilm. Media Sisfo, vol. 16, no. 1, pp. 10–19, 2022, doi: 10.33998/mediasisfo.2022.16.1.1166.
[11] E. Rohmanu and A. H. Tamrin, “Analisis dan Perancangan Sistem Pelacakan Pengiriman Barang Berbasis Web dan WhatsApp Studi Kasus ‘PT Adisona Logistic Nusantara’,” J. Inform. SIMANTIK, vol. 7, no. 2, pp. 56–62, 2022, [Online]. Available: https://simantik-panca-sakti.ac.id/index.php/simantik/article/view/90
[12] K. B. Maxime, “Quality Assurance in the Management of Financial Regional Information Systems ‘Case of the DRGKC’,” Int. J. Res. Publ. Rev., vol. 3, no. 9, pp. 2099–2106, 2022, [Online]. Available: https://ijrpr.com/uploads/V3ISSUE9/IJRPR7202.pdf
[13] Hermansyah, R. F. Wijaya, and S. Wahyuni, “Desain Aplikasi Cinta Mangrove Berbasis Mobile di Desa Kota Pari dengan Metode Waterfall,” Senashtek, vol. 2, no. 1, pp. 42–48, 2024, [Online]. Available: https://journals.stimsukmamedan.ac.id/index.php/senashtek2/article/view/627
[14] W. Kurniadi, “Digital Transformation in Transportation and Logistics,” Siber Nusant. Res., vol. 3, no. 1, pp. 1–6, 2017. doi: 10.38035/sjtl.v3i1.429.
[15] Rapelina Andriani, Alfath Farand Subhiantoro, Bintang Mahesa Putra, Laras Dwi Lestari, Thesia Agracia Tamba, and Hanissa Okitasari, “Analisis Faktor Kesulitan Perusahaan Ekspedisi dalam Menerapkan Digitalisasi Logistik di Era Industri 4.0,” Logistik, vol. 17, no. 1, pp. 36–47, 2024, doi: 10.21009/logistik.v17i01.44825.
[16] Zulfarahmi, M. K. Rokan, and R. D. Harahap, “Analysis of the Application of Electronic Data Processing (EDP) in The Accounting Information System at the Tanjung Pura Regional General Hospital, Langkat Regency,” Int. J. Educ. Inf. Technol. Others, vol. 6, no. 4, pp. 184–192, 2023, doi: https://doi.org/10.5281/zenodo.10447285.
[17] R. Purbasari, N. J. A. Novel, and N. Kostini, “Digitalisasi Logistik dalam Mendukung Kinerja E-Logistic di Era Digital: A Literature Review,” J. Organ. Manag. Bus. Logist., vol. 1, no. 2, pp. 177–196, 2020, doi: 10.24198/jomblo.v1i2.50762.
[18] M. Veloso and J. Varajão, “Information Systems Function Research: A Scoping Literature Review and Research Agenda,” Inf. Syst. E Bus. Manag., vol. 23, no. 4, pp. 903–929, 2025, doi: 10.1007/s10257 025 00706 5.
[19] H. T. T. Wahono, “Peran Sistem Informasi Manajemen dalam Meningkatkan Transparansi dan Akuntabilitas,” Paradig. J. Filsafat, Sains, Teknol. dan Sos. Budaya, vol. 30, no. 5, pp. 97–110, 2024, [Online]. Available: https://ejurnal.uibu.ac.id/index.php/paradigma/article/view/962
[20] A. Sobari, “Teknologi Informasi dan Kesadaran Hukum dalam Bersosial Media,” Natl. J. Law, vol. 7, no. 2, pp. 867–884, 2022, doi: 10.47313/njl.v7i2.2022.
[21] R. D. E. Putra, “Rancang Bangun Aplikasi Pemesanan Online Tiket Bioskop Berbasis Mobile,” J. Universitas Palangkaraya, vol. 5, p. 14, 2022, [Online]. Available: https://www.researchgate.net/publication/360785544_rancang_bangun_aplikasi
[22] H. B. Fikri and D. A. Efrilianda, “User Experience Analysis on the Karanganyar People’s Market (Semarak) Online System Website at the Karanganyar Regency Communication and Information Service Using the User Experience Questionnaire (UEQ) Approach,” J. Adv. Inf. Syst. Technol., vol. 5, no. 2, pp. 260–272, 2023, doi: 10.15294/jaist.v5i2.68193.
[23] D. P. Sakas, D. P. Reklitis, P. Trivellas, C. Vassilakis, and M. C. Terzi, “The Effects of Logistics Websites’ Technical Factors on the Optimization of Digital Marketing Strategies and Corporate Brand Name,” Processes, vol. 10, no. 5, p. 892, 2022, doi: 10.3390/pr10050892.
[24] L. Indah Permatasari and A. Munandar, “Evaluasi Kinerja Website Pelayanan Publik Pemerintah Daerah Pada Provinsi Kalimantan Timur,” Akunt. dan Manaj., vol. 17, no. 1, pp. 1–19, 2022, doi: 10.30630/jam.v17i1.163.
[25] A. Victoria, “Information Technology,” arXiv preprint, 2020, doi: 10.13140/rg.2.2.15684.78728.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Puti Indah Balqis A, Agus Munandar
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
